| Digital Consumer Onboarding Tracker⢠|
| Securing The Bankâs Digital Front Door With 48 percent of the money pocketed by fraudsters coming from funds stolen from day-old accounts, secure customer onboarding is more critical than ever. In the new Digital Consumer Onboarding Tracker, Patrick Sells, Chief Innovation Officer of Quontic Bank, discusses why cross-referencing information from large data caches is key to secure onboarding at those banks' front doors and keeping fraudsters at bay. |
| Vroom CEO: Giving The Auto Industry A Long Overdue Digital Tune-Up Buying a car online is getting a major boost now because itâs virtually the only way to buy a car in some areas. Vroom CEO Paul Hennessy tells Karen Webster that consumers are also about to learn that itâs a better way to buy a car â and that the auto-sales industry that comes back after the coronavirus passes will probably look a lot more digital than it was before. |
| Digital Identity Tracker⢠|
| How RBC Is Overhauling Digital Account Opening With AI Consumers now flock online to do their banking but remotely verifying customers' IDs is not without its challenges, as fraudsters are becoming increasingly skilled at impersonating legitimate customers. In the latest Digital Identity Tracker, Peter Tilton, senior vice president of Royal Bank of Canada, discusses how using AI-powered ID verification capabilities to open bank accounts through its mobile app. |
| Transforming Healthcare From A 'Service' To A ‘Product’ What does Disney’s flying cars have to do with fixing the inefficiencies in the delivery of U.S. healthcare? It takes a systems approach to ignite and scale. Adrian Aoun, CEO and founder of Forward, tells Karen Webster that leveraging data and AI is the key to transforming healthcare from a service into a product and building a completely new healthcare ecosystem, beginning with primary care, from scratch. Here’s how. |
| Netflix, Disney And The Great Entertainment Shift COVID-related stay-at-home orders have pushed streaming service Netflix’s market cap up to roughly that of movie and amusement park giant Walt Disney Co.’s. The neck-and-neck jockeying spotlights how the pandemic is forcing the entire entertainment industry to shift to delivery by bits and bytes. Here’s a look at who will win and who will lag in this brave new world. |
| | KLW Commentary | | When, How And Why Consumers Will Change
Post-COVID-19 PYMNTS began studying a national sample of consumers 6 weeks ago to benchmark behavior changes since COVID-19 came to the U.S. The latest one, Karen Webster says, is a real eye-opener for the local, state and federal governments that are managing the response to the crisis, and businesses of all sizes that are trying to figure out how to best serve consumers in the coming years. More than 8,000 consumers â and what seems like a lifetime ago â later, the message now seems clear: Half of them donât think theyâll pick up life where they left off the beginning of March. Hereâs why. |
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