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CIO First Look
Stay up to speed with the dayâs top stories for IT leaders
April 22, 2024
Secrets of business-driven IT orgs
CIOs are transforming their tech organizations to deliver business value and new revenue streams by reshaping culture, processes, and team constructions â all while instilling a business-first mindset in all things IT. Read more
Sponsored by NICE: Marriott consolidates its tech stack and gains powerful CX capabilities
After an extensive requirement gathering, RFP, and implementation process, Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile, and costly. Read more
VMware customers take wait-and-see approach amid Broadcom changes
Controversial VMware moves by Broadcom, including revamped licensing terms, have raised many questions, but customers by and large are still evaluating the impact the acquisition will have on their IT strategies and budgets. Read more
How Southwestâs CIO modernized the airline through turbulence
Thrown into the deep end as CIO, Lauren Woods drew on her transformation experience and a leadership style rooted in authenticity and courage to help get the airline back on course. Read more
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Generative AI gold rush drives IT spending â with payoff in question
Worldwide IT spending should grow by 8% this year, with AI hype and COVID-era device replacements helping to push the spending numbers up, Gartner predicts. Read more
Travelex leverages cloud-based customer data platform to boost retention
International prepaid travel cards are a great resource for travellers that offer improved safety and locked-in rates, and make it easier to calculate foreign currencies. Here, Hans van der Waal, Travelexâs global IT director, explains how the company customizes customer data to encourage people to take advantage of the benefits. Read more
CIOs not entirely sold on generative AI copilots
Microsoft and other vendors are touting the productivity gains their enterprise AI assistants can help achieve. Not all IT leaders are convinced the return on investment is there yet. Read more
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