Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation cus...

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The Download: how to run an LLM, and a history of “three-parent babies”

Americans are less anxious about trade wars and inflation. Yet they don’t have much confidence in the economy.