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Amex: Three Skills That Helped SMBs Navigate 2020s Digital Shift

This year has been unbelievably hard for small businesses. Kathleen Fiorello, head of U.S. partner acquisition and global capabilities at American Express, tells PYMNTS in a Masterclass discussion that SMBs have had to focus on three skills to survive – pivoting, adapting and evolving. Here’s what that looks like in practice.

Global B2B Payments Playbook

Piecemeal Order-To-Cash Innovation Won't Cut It For Cross-Border Commerce

Seamless payments are key to cross-border payments, but not when the order-to-cash cycle are still paper-based, says Nick Shaffer, CEO of online B2B marketplace BoxFox. In this month's Global B2B Payments Playbook, Shaffer explains why the piecemeal approach to Order to Cash innovation won’t cut it.

Debit Consumers

PSCU CEO: Debit Still Wins With The Resilient Consumer

A year unlike any other is winding down, but PSCU President and CEO Chuck Fagan tells Karen Webster things weren’t as bad for financial institutions as many had expected. Returns on assets are looking better than previously forecast, and loan delinquencies seem likely to only tick up a bit off of a low base. And 2021 looks like a good year for debit over traditional credit, as well as for BNPL.

Banking-as-a-Service  

Banking-as-a-Service Moves Past Its Missteps To A Better User Experience

The Banking-as-a-Service model is evolving quickly, but that hasn’t been without its missteps, Greg Bloh, CEO of Transcard, tells Karen Webster. Here’s how he says BaaS has an opportunity to learn from past mistakes and achieve a seamless user experience while bridging the gap between payments and data.

Subscription Commerce 

Putting Subscription Commerce’s ‘Get, Keep and Grow’ Playbook To Work

Subscription bundles are becoming popular in the COVID-19 era. However, Sharath Dorbala, CEO of subscription management platform Vindicia, tells Karen Webster that merchants who want to retain subscribers for the long term must offer these three things. 

Paytronix CEO Robbins Says DoorDash Still Has A Lot To Prove

Paytronix CEO Andrew Robbins says that DoorDash has a lot to prove following its big IPO, as the restaurant landscape seems poised for change and independents pursue alternatives as they struggle to make it to next summer. So, will they?

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