| PYMNTS TV B2B Payments 2021 |
| Chaseâs Neukirchen: QuickAccept First Step To Building SMB Ecosystem QuickAccept, Chaseâs newest small-business offering, is a payment-acceptance solution that aims to go well beyond the payment itself, Max Neukirchen, the bankâs CEO of Merchant Services, tells Karen Webster. He says SMBs demand a suite of holistic, integrated financial services, and J.P. Morgan Chase is obliging by creating an ecosystem built on the companyâs WePay acquisition â including instant access to funds. |
| Ahold CIO: Online Sales Way Up; Will Retreat Post-COVID Ahold Delhaize, one of the worldâs largest supermarket chains, has seen its eCommerce business spike during the pandemic. But Chief Information Officer Ben Wishart tells Karen Webster that he sees the increase partly settling back down once the pandemic ebbs, as many consumers still like shopping for groceries in brick-and-mortar stores. |
| Tipping Goes Digital; Why Restaurants And Their Staffs Want It The pandemic has forced changes in almost every aspect of the restaurant business, including tipping. Kickfin CEO Brian Hassan, Reed Daniels, CEO of pizza chain Red’s Savoy, and Ingo Money CEO Drew Edwards tell PYMNTS that the opportunity to make changes has never been better. |
| Rocketship Remakes Early Stage Venture Investing Most VC firms claim that their investment decisions are data-driven, but Rocketship Ventures takes that literally. Co-founder Sailesh Ramakrishnan tells Karen Webster how algorithms help them pick the right early-stage firms to invest in — and how data can shift the balance of power away from VCs toward start-ups that have truly innovative ideas. |
| | KLW Commentary | | How Customers Fall Through The Cracks Of Digital Platforms As digital platforms decide what to do themselves, what to delegate to others and what businesses to fold in, they should make sure their customers get the right answers to two key questions: 'Whose customer am I?' and 'Whoâs taking care of me?' Karen Webster says that even though the right answers should be 'You are mine' and 'Iâll look out for you,' itâs not always that clear. Hereâs why, and what happens when it isnât. |
|
