| PYMNTS TV: B2B Payments 2021 |
| SMBs Refocus On The âFour Psâ â Especially Payments SMBs often struggle the most with the great digital shift that is now underway. In a livestreamed conversation earlier in the week, Sara Wardell-Smith, Visa Business Solutionsâ North America head, and four small-business owners and executives explain why small steps are the key to navigating the large-scale changes that all SMBs must make. |
| Clearing Up Instant Payments No âStop Paymentâ Confusion Instant payments can be a powerful fraud fighting tool given all of the inherent authentication improvements it can bring to the table, Ingo CEO Drew Edwards tells Karen Webster in a recent chat. But theyâre also irrevocable, which means thereâs no âstop paymentâ or chargeback option for consumers who get duped into sending money to fraudsters. Still, Edwards says the security positives outweigh that negative. |
| How DTC Merchants Are Learning To Curate The Digital-First Customer Experience Best-in-class brands were already embracing digital channels, but the last six months pushed the pedal to the metal to accelerate and improve their game, Lynn Tran, vice president of product management at sticky.io tells PYMNTS. She says itâs all about learning to curate the right customer journeys. Hereâs what that entails. |
| The Problem With How Most Banks Use IP Address Checks To Fight Fraud Financial institutions are fighting online fraudsters tooth and nail, but GeoGuard CEO David Briggs tells Karen Webster that they fail to properly use a tried-and-true technology that consumers use and like every time they pop open an app – geolocation checks. Simply checking IP addresses isn’t enough, he says. Here’s what is. |
| Consumer Financial Services |
| Using Tech And AI To Fill America’s 'Retirement Advice Gap’ Financial planners typically provide plenty of in-person retirement advice to wealthy Americans, and lots of apps aim to help young people with the same. But R. Tyler End, co-founder and CEO of retirement-planning platform Retirable, tells PYMNTS there’s an ‘advice gap’ for modest-income Americans in their 50s who fall somewhere in between. Here’s how tech and artificial intelligence (AI) can fill the gap. |
| | Digital Payments | | Amazon Haloâs Effect On Healthcare Payments The consumerization of payments across a range of verticals is underway â healthcare is no exception. In an interview with Karen Webster, John Talaga, executive vice president and general manager of healthcare, discusses the recent introduction of Amazonâs Halo, where it fits into a longstanding trend in digitizing a huge payments (and care) pain point in the U.S. health system â and whatâs next in crafting personalized payment plans. |
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