Harvard Business Review Analytic Services on the Future of Customer Experience in Insurance
 
Insurance Journal
 
 

Research & Trends White Papers Edition

Access white papers, webinars, and important resources in Insurance Journal's new research and trends section. insurancejournal.com/research
 
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Discover what carrier executives are prioritizing to compete

Sponsored by: Salesforce
Salesforce, Deloitte, and Vlocity partnered with Newsweek Vantage to survey 300 C-level insurance executives, then compared the responses to consumer research regarding buying preferences. The challenge ...
 
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Learn how using data and analytics can uncover maximum carrier commissions potential.

Sponsored by: Vertafore
Data and analytics are transforming the insurance industry, and independent agencies have the perfect opportunity to transform along with it. In our guide, for agency leaders, sales, and marketing, you'll learn ...
 
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U.S. Identity Theft: The Stark Reality

Sponsored by: GIACT
Identity thieves are increasingly targeting non-financial accounts, including insurance plans and policies. In the past two years, almost half (47%) of U.S. consumers surveyed experienced identity theft; well ...
 
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Find out why Millennials are looking to switch insurance providers.

Sponsored by: Invoice Cloud
Is your insurance organization prepared to meet the heighted expectations of North America's largest generation? With a population of over 72 million, the significant buying power of Millennials has compelled ...
 
Webinar

Configure, Price, Quote (CPQ): Quoting and Proposals of Tomorrow

Sponsored by: Zywave
Join us live on Mon. May 24 at 10 am PT, 1pm ET This webinar will provide an education to the industry on the idea of CPQ for quoting and proposals. What can you expect? We will review how the majority of ...
 
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Giving claimants their funds faster and cheaper is easier than you think.

Sponsored by: Deluxe
Analyst Karen Furtado of Strategy Meets Action and leading insurance carriers share their best practices to implement digital claims payments to improve the claimant's experience, cut down on costs and save ...
 
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How do carriers connect without Google's cookies?

Sponsored by: Acxiom
Your insurance brand needs people, and people need your brand, so how do you make and keep connections without third party cookies? If the change and complexity weren't enough on their own, we've seen ...
 
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Discover how AXA XL innovated to engage brokers and accelerate the claims process.

Sponsored by: Appian
Striking the right balance between automation and the human touch is a top concern for every insurance individual, and it's especially crucial in claims. The challenge remains how to utilize technology to ...
 
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OSHA Top 10 for Brokers

Sponsored by: KPA
Brokers, help your insureds avoid the most frequently cited violations. OSHA citations. They're rampant, they hide in plain sight, and they have potentially dire consequences for your insureds. Don't let them ...
 
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Undeliverable as Addressed: The Staggering Cost of Returned Mail

Sponsored by: GIACT
For insurance companies providing a policy update, the cost of a double-digit return rate on covered mail items can be in the hundreds of thousands. GIACT's report highlights the volume of policyholder change ...
 
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7 Predictions for P&C Insurance Experiences in 2021

Sponsored by: TTEC
Against the backdrop of digital transformation and the pandemic, insurers can accelerate their efficiencies and redraw the customer experience landscape to prepare for a strong future. We predict savvy ...
 
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Harvard Business Review Analytic Services on the Future of Customer Experience in Insurance

Sponsored by: Salesforce
Like most industries, insurance companies are accelerating their ability to improve their customer experience to meet new expectations. Upgrading their technological capabilities, companies are focusing on ...
 
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Investing in an Innovative Future During Times of Change

Sponsored by: Appian
Many insurers are struggling to keep up with changing customer dynamics and expectations, especially in the new COVID world. Organizations understand the gains to be made if they digitize their legacy systems, ...
 
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A 3-Step Guide to Insurance Transformation

Sponsored by: MuleSoft
The insurance industry faces significant disruption from multiple fronts, including the advancement of new technology, the entrance of insurtechs, and the need to rethink business models. The disruption puts ...
 
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Meet the expectation: Make digital payments your cost-effective differentiator.

Sponsored by: Silvervine
Consumers don't take into account the fees that insurance companies have to pay to process digital payments, but the insurers sure do. The fees can add up fast, cutting into an insurance company's already thin ...
 
Webinar

Harness the Power of Data Science and Third-Party Data To Prioritize and Underwrite the Best Submissions

Sponsored by: TwoSigmaIQ
Join us live on Wed. June 9 at 10 am PT, 1 pm ET Imagine converting a new business application email, attachments and all, into a structured and prioritized submission in 3 minutes or less.  Now, your ...
 
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2020: NAIC Top 25 Leading Property Casualty Insurers

Sponsored by: Carrier Management
The NAIC's Research & Actuarial Department has compiled the top 25 leading property casualty insurers for each of the following categories: Total All Lines Homeowners Multiple Peril Medical Professional ...
 
 
 
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