New Articles The type of workshop will dictate which tools your team should use. Ultimately, with limited time and budget, your best bet is to use a tool your team already knows how to use. (6 min. to read) Our research shows that tutorials don’t make users faster or more successful at completing tasks; on the contrary, they make them perceive the tasks as more difficult. (6 min. to read) New Videos Why have design operations increased in importance in recent years? Who should do DesignOps anyway? And how to best fit a DesignOps practice into an existing organization? (3 min. video) What's the difference between service blueprints and customer journey maps, and what are the goals of service blueprinting? These and other common service-design questions are answered. (6 min. video) Today, a SERP (search engine results page) contains so many design elements that users don't have a simple way of picking out their preferred link. Eyetracking studies show that users' eyes bounce around the page between items in a scan pattern that resembles a pinball machine game. (2 min. video) UX Conference London: March 21–27 New York City: April 18–24 Raleigh, NC: May 11–15 San Francisco: May 30 – June 5 Amsterdam: June 13–19 Sydney, Australia: July 27–31 Vancouver, Canada: August 17–21 NEW Full event program describing all full-day UX training courses. UX Conferences Proceeding as Planned The UX Conferences are taking place as planned, but with additional precautions according to recommendations from the World Health Organization (WHO) and health authorities in each host country (U.K. Department of Health for the London conference, Centers for Disease Control (CDC) for the New York conference, etc.). (Read more.) If there are any changes, we will post an update on our website and email registered attendees. There are no travel advisories for any of our conference cities, and we look forward to meeting fellow members of the UX community soon in London and at the other events later in the year. Online Seminars Don Norman Answers: Your top UX questions, live this Friday, March 13 How Accessibility Lawsuits are Driving Better Web Design, March 19 See list of all online seminars, including on-demand courses. | 