mlns='http://www.w3.org/1999/xhtml'>
Free Webinar: Optimizing Your Agents' WFH Environment
| Wednesday, July 29, 2020 | Time: 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
|
|
|
More customer interactions are taking place online as a result of the pandemic. To meet this changing landscape, Contact Center supervisors must be equipped with the right tools to overcome common work-from-home challenges, and also to optimize agent engagement and performance.
Join Robin Gareiss, President & Founder of Nemertes Research, to hear the latest research highlighting companies that have adapted a remote workforce. She will discuss best practices to overcome remote work challenges and how to empower agents to continue delivering exceptional customer experiences. |
|
|
|
| In addition, you will learn: The largest challenges that remote agents have encountered in working from home, and how to address these Features and functions within contact center systems that can help improve the agent experience and thus provide better customer experience Best practices for supervisors to best manage their remote agents |
|
|
|
| | | Robin Gareiss President & Founder Nemertes Research |
| | | Peter Milligan Senior Manager of Portfolio Marketing Five9 |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter |
|
|
|
|
