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DON'T believe the fake ads on Facebook |
Train delay hell is common. Yet it's been acutely painful for millions who use Great Northern, Northern and Thameslink services after new schedules went horribly wrong recently. While they've hit the headlines - with subsequent calls for the Transport Secretary to quit - rail misery can strike at any time. Our Train Delays guide has full info on how to claim - and we've five quick tips below (for Eng, Scot & Wal - the rules are different in NI). Claiming not only gets you cash for the inconvenience, but it hits rail firms in the pocket - giving them an incentive to sort the mess out. EVERY time you're late, check if you're due 25-100% back via Delay Repay. Of the 30 rail firms, 20 are on this refund system, which Fiona's used: "Delayed on trips to and from Newcastle with partner, got £184 - 100% of our fare."- If you arrive 2, 15 or 30mins+ late you're usually due 25%+ of the fare back in cash, whatever the reason. Exact delay times and compensation amounts vary - see firm-by-firm rules. (A clever tool also shows delay times, but not for NI.) - How to claim. Do it online or by post, usually within 28 days. See how to claim. Can't use Delay Repay (eg, Arriva Wales & Chiltern)? You may still be due cash. Arriva Wales, Chiltern, Eurostar, Grand Central, Great Western, Heathrow Express, Hull Trains, London Overground, Merseyrail and TfL Rail aren't on Delay Repay. They use older systems, where you sometimes need to be delayed by 1hr+ to get anything. See firm-by-firm rules. Got a season ticket? Check if you're due even more at renewal, eg, 'I got £100+'. Most firms let you claim for each delay as above. But some let you claim a bulk extra if there's been a series of problems, eg, MSE editor-in-chief Jason got £100+ from South Western last month. See Season ticket help. Botched timetable victim? You may be due extra. Transport Secretary Chris Grayling said on Monday that there'll be extra compensation for those hit by the timetable fiasco. Full info's yet to be announced - eg, which lines it'll apply to - but the Govt has confirmed it'll be ON TOP of anything you'd normally get. Full updates in Train hell latest. Awful onboard service, eg, dodgy loos, no seats? You can complain to train firms, quoting the Consumer Rights Act for delays or shocking service. Marjorie told us: "Complained about a member of staff and was given an open first-class ticket." See How to complain about poor service. |
Last chance. Many Tesco Clubcard Rewards slashed after Sunday. For many you must act now (eg, Pizza Express/Zizzi), for some you should wait (eg, RedSpottedHanky). Full info and help in Tesco Clubcard overhaul. Free West End shows for kids (incl Aladdin & Wicked) with paying grown-up. The Annual Kids Week sale is back. Last year 100k+ tickets went in the first 24hrs. Aug-only, for age 16 or under. Full info incl when they're on sale in 'Free' kids' theatre. Visa meltdown - can you get compensation? After millions of cards stopped working on Fri, some customers incurred charges - eg, extra fees abroad. See your rights (you don't have many, but there are a few) in Can I get a Visa refund? Biggest petrol price rise in 18 years - how to fight back. As pump prices soared 6p/L in a month, our Cheap Petrol & Diesel guide can help drive costs back down, incl the clever tool that finds your nearest cheapest forecourt. FREE £6ish Benefit mascara. When you recycle old ones from any brand. How to get free mascara.
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Summer hols hack: 2 free airport lounge visits + £100 vch when back It's rare for a credit card to offer double freebies, but this Amex Preferred Rewards Gold card wins for travellers and shoppers. The two free airport lounge passes should come within 28 working days of you being approved for it - just in time for the summer getaway. And if you qualify for the £100 Amazon/M&S etc voucher, it'll arrive for most in late summer, Oct at the latest. Here's key info... Two free airport lounge passes AND free £100 vch or 20,000 airline pts. Accepted new Amex Preferred Rewards Gold (eligibility calc / apply*) cardholders get two big perks:- Two free airport lounge passes. You get a membership card to the 'Lounge Club' scheme, usually within 28 working days of being approved. It comes with two free visits to its partner lounges (£15/person after), usable in most major UK airports. See full Amex airport lounge pass info. - £100 voucher or 20,000 airline points on a £2k+ spend. You get 1 Membership Reward point per £1 spent on the card. Yet spend £2,000+ in the first 3mths and you get a further 20,000pts, which can be converted into a £100 Amazon/M&S/House of Fraser etc voucher (exact stores can change) or 20,000 Avios/Virgin etc points. But only use it for normal spending - it's not an excuse to overspend. Amex promises the bonus points within a month of hitting the trigger but most usually get them the next day. Warning: There's a £140 annual fee from year two. Remember to cancel if you don't want to pay. And as it's a credit card, you must repay IN FULL each month to avoid the 22.9% APR interest - full info in Credit Card Rewards. Bag the best airline seats, get £20 cashback on overseas spending, slash car-hire costs etc. We've loads more hacks and tricks to get the most from your holiday in 62 Overseas Travel Tips. |
Martin's 5 urgent changes needed to fix student loans. Read his summary of our submission to the Govt's further education review. 5 s tudent loan changes 99p photo-personalised Father's Day card. MSE Blagged. Card's free, just pay 99p delivery. Make dad's day 60+ FREE UK festivals... incl Ronan Keating, Gabrielle, Feeder & more. We've collated all the major ones and how to find those near you. Plus how to get into paid ones free. Festivals are best when you pay nothing at all. Related: Camping deals, incl £15 dome tent. Tesco Direct 'closing down' clearance sale, eg, £7.50 side table, £12.50 bookcase. Ltd stock. Tesco Direct Free £20-£25 eye tests at Boots, Optical Express & Specsavers. Full info: Free Eye Tests. £6 for 10 tomato plants, norm £20. MSE Blagged. For cheap tomatoes this summer. Fruity |
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AT A GLANCE BEST BUYS
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Tell me-ow to find cheep pet insurance Land on your feet checking comparison sites, then adding hot off-furs they miss, eg, £50 M&S vch If your four-legged friend's feeling poorly, vet bills could leave you with your tail between your legs. The average pet insurance claim is now a staggering £757, and without cover, complicated surgery could saddle you with massive bills - we've seen 'em as high as £30,000. Yet up to 12.4 million cats and dogs are still uninsured, according to the Association of British Insurers, so owners risk hefty fees. To avoid being bitten, see our Cheap Pet Insurance guide for full help - here's a litter of quick tips: Step 1. Check comparison sites to benchmark the cheep-est prices:- One cat or dog? Combine Gocompare* and Compare The Market* for a range of quotes. - Multiple cats and/or dogs? Confused.com* and MoneySupermarket* give quotes for several pets. For other animals, check the following: - Horses and ponies: Try SEIB, Petplan Equine* and NFU Mutual. - Parrots, snakes, lizards etc: Exotic Direct*. - Rabbits, budgies, chinchillas: Exotic Direct* or, for rabbits only, Quotezone* and Petplan*. Step 2. Check if you can get it even cheaper with off-furs comparison sites miss (cats/dogs only): Insurers such as Aviva* and Direct Line* aren't on comparisons, and their multi-pet discounts can be decent. Plus we've blagged a £50 M&S gift card when you buy a Legal & General* policy using code MSE6 before Sun 24 Jun. Paws to check our pet insurance golden rules: Let's trot though them - full info, incl policy types and extra cashback, in Cheap Pet Insurance. 1) Need cover but can't afford it? If you're on certain benefits, charities such as the PDSA may help with vets' bills. 2) You're liable for your dog's behaviour, not your cat's. Cats are legally 'free spirits', dogs aren't - if they injure someone or damage property, you're liable. So check your policy has third-party cover. 3) Could you self-insure? For smaller animals you could put cash in savings to cover fees. Self-insuring 4) If your pet's been treated, beware switching provider. Pre-existing conditions help 5) Don't forget routine jabs. Otherwise it could invalidate your insurance. See Annual injections help. |
FREE £10 Deliveroo credit for picking litter off the beach. At different locations every week for the next four weeks. Eg, this weekend it's Bournemouth. Seas the day COUNCIL TAX REBAND WIN - SUCCESS OF THE WEEK: "I followed your tip and challenged my mother-in-law's council tax band and got it reduced. The saving was backdated 23 years, equalling £4,250. I'm now the favourite son-in-law. Cheers."(Send us yours on this or any topic.) Free entry to 300+ farms this Sunday - meet the animals, ride a tractor & wang your welly. We gave you a heads-up last week - here's a reminder to get moo-ving. Open Farm Sunday |
CAMPAIGN OF THE WEEK Is the Bank of England's interest rate info easy to understand? The Bank wants feedback on how it communicates its decisions relating to its official borrowing rate, the base rate. Is the Bank's Inflation Report - which explains the decision - crystal clear, or does it leave you bamboozled? Take its short survey to have your say. |
THIS WEEK'S POLL How do you rate your banks' apps? More and more of us now bank or save by app, so we want you to rate yours. Please vote for ALL THE APPS that you've used. Rate your apps Almost a third of you DON'T have travel insurance. Last week, we asked if you thought travel insurance was a must-buy when going away. More than 6,200 voted and worryingly, despite us always saying you should get insurance as soon as you've booked, a hefty 32% with a holiday booked didn't have it. See full travel insurance poll results. |
MONEY MORAL DILEMMA Should I charge my tenant for damage to a hob that I didn't show her how to use? I rent out a room to a student. In our kitchen each ring on the hob has a cap you need to remove before using. I never showed her the cap and she has damaged it. Should I withhold some of her deposit? Enter the Money Moral Maze: Should I charge my tenant for hob damage? | Suggest an MMD | View past MMDs THE QUICKIES - Debt-Free Wannabe chat of the week: Bring your lunch to work in June |
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MARTIN'S APPEARANCES (WED 6 JUN ONWARDS) Thu 7 Jun - Good Morning Britain, ITV, Deals of the Week, 7.40am MSE TEAM APPEARANCES (SUBJECTS TBC) Wed 6 Jun - BBC Cumbria, Money Talks with Helen Millican, from 6pm |
QUESTION OF THE WEEK Q: What's the best way to use a mobile in the USA to avoid rip-off £1/min charges? Paul, via email. MSE Weleid's A: First, check what your mobile provider offers - eg, EE, Three and Vodafone allow you to pay a daily or monthly fee to use yo ur UK allowance in certain countries, including the US - while some of their plans include this as standard. Or, if out of contract, consider switching to one of the trio above, though only if it's a good overall deal taking into account use at home and abroad. Another trick is to get a free 'Advanced' pay-as-you-go Sim from Three as a second line, as long as your phone is unlocked or locked to Three. Top it up with anything between £5 and £35 and you can roam at no extra charge in the US. The downside is you'll have a different number. See our US Roaming and Cheap Mobile Roaming guides for full help. Please suggest a question of the week (we can't reply to individual emails). |
HELP STOP THE SNEEZING AND RED EYES AT MSE TOWERS That's all for this week, but before we go... we often show you how to save on hay fever meds using generic tablets, but now we want your help. We're looking for your DIY hay fever remedies, not only to help millions of users but also the many hay fever sufferers at MSE Towers - on Monday it seemed half the office had come to work on a 'red eye' flight. Whether it's showering when you get home or keeping windows closed, tell us what works for you in the DIY hay fever remedies Facebook post. We hope you save some money, |
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