Fred Reichheld explains why loving your customers is the surest road to long-term success.
More from the Net Promoter System Podcast:
From Red Envelopes to Red Carpets: Netflix’s Todd Yellin Talks Innovation and Personalization
A Conversation About Bias: How Leaders Can Make Employees and Customers Feel Safe and Heard
Net Promoter Score leaders outperformed the stock market by 2.8 times over 10 years.
Customer love isn’t left to chance at Discover. It’s built into the operating model.
Studies by Glassdoor and NPS Prism show a clear relationship between happy employees and happy customers.
To ensure diversity, equity, and inclusion take hold inside your organization, remember to focus on external shareholders, too.
You received this email because you subscribed with your email address ([email protected]). You can update your subscription preferences or unsubscribe at any time.
Privacy Policy | Terms of Use
Global headquarters: 131 Dartmouth Street, Boston, MA USA 02116
© 2022 Bain & Company
