Tips to keep shoppers happy (and coming back).
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Talking Shop

December 04, 2024

What's inside:

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Advice for exceeding your customers’ expectations.

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Ideas for the best way to communicate with your customers.

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Tips from the creator of a viral brand.

customers-expectations

ADVICE

5 Top Customer Expectations and How to Exceed Them

Your customers come to your brand expecting quality products, clear communication, and a smooth experience. If you anticipate their needs, you can expand your business and customer base.

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customer-communication

STRATEGIES

Tips for Chatting With Your Customers

Your brand’s interactions with its customers can take many forms: phone calls, live chats, emails, in-person conversations, social interactions. But key strategies, like using a consistent brand voice and soliciting feedback, can create a personal touch that keeps your customers coming back.

Start chatting

dieux-skin

REVIEWS

How to Get Reviews From Your Customers

Nine out of 10 customers, studies show, look at customer reviews before making a purchase. Those reviews can make or break a sale. Encouraging your customers to write them not only improves your marketing strategy, but gives you actionable feedback to improve your business.

Our five-star advice

SHOPIFY INBOX

💬 Turn browsers into buyers using the power of chat

Shopify Inbox lets you chat with shoppers in real time, see what’s in their cart, share discount codes, create automated messages, and understand how chats influence sales, right from your Shopify admin.

Check out the free app

Shopify empowers independent business owners everywhere

Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business.

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