| Agentic AI in the broad sense is giving gen AI a jolt akin to that powerhouse cup of coffee in the morning. But as AI agents, or the infantry of agentic AI, populate the landscape, businesses can feel overwhelmed about how to get them to fall in line.
Sure, they can enable decisions in real time, intuit changing conditions without manual override, and smoothly integrate with CRM and BI systems to automate workflows — but where to start with the technology? Use cases help boil it down to tangible functions in the enterprise where they can thrive. From RPA, customer support, and cybersecurity, Grant Gross and Maria Korolov join forces, and their combined access to key AI experts, to compile areas where AI agents can best be used.
“The question materializing for CIOs is who are you going to entrust with building your context store, which is your deep knowledge of how your enterprise works,” says Sheldon Monteiro, EVP at digital transformation advisory firm Publicis Sapient.
Today’s top story examines various levels organizations are currently at with AI agents — and offers takeaways on how you can forge ahead.
| | Carl Friedmann, Executive Regional Editor, CIO |
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