New research shows the power of emotional connections even after the sale
| Hi John,
Available customer support (32.5%), free delivery (22.1%) and the promise of a future discount (17.5%) were the post-purchase services cited as those providing the best opportunities for customer retention, according to new research from Bloomreach and EMARKETER.
It’s clear: your job does not end with the transaction. If you want to truly create lasting customer relationships, the work has only begun. In our new report, “The Power of Trust and Emotions in Building Customer Loyalty,” created in partnership with Bloomreach, you’ll discover: How storytelling can create an emotional connection The power of personalizing where customers are most engaged Why a seamless customer experience matters across all channels GET YOUR COPY
Sincerely,
Sara Lebow
Senior Analyst, Media
EMARKETER
Created in partnership with Bloomreach. |
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