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FI’s Guide To Improving Digital Onboarding

New Data: Three-Quarters Of US Consumers Show Concerns About Using Face ID When Opening Accounts Online

Consumers are increasingly opting to open accounts and interact digitally with financial institutions, but nearly three-quarters of consumers still resist when banks ask them to take a selfie to authenticate themselves online. The FI’s Guide To Improving Digital Onboarding, reports the results of a PYMNTS study of more than 2,000 U.S. consumers that also shed new light on what would ease their concerns.

Building Digital Trust

Finding Voice Commerce’s ‘Hero’ Use Case

The use of voice technology for making purchases had been expanding even before the pandemic, but the push for touchless payments has given the sector a huge boost as a commerce enabler over the last six months. Kris Zanuldin, Amazon Pay's head of product, tells Karen Webster the challenge now is creating ‘hero’ use cases for voice. Here are a few that he sees gaining traction.

PYMNTS TV

The Rise Of The Super App In Central America

The holy grail for platforms that offer a variety of services and seek sticky relationships with users is the super app, says Moises Chaves, chairman and co-founder of OMNi, which focuses on Central American and Caribbean digital infrastructure. But Chaves tells PYMNTS that firms looking to deploy super apps in new markets must think local even as they go global. Here’s why.

B2B eCommerce

Tradeling CEO Outlines Dubai’s B2B eCommerce Modernization Game Plan

Dubai has been an international trading hub for centuries, but it’s time for an update. Digitizing B2B trade can cut down on supply-chain inefficiencies, but Tradeling CEO Muhammad Chbib says it’s vital for any B2B eCommerce strategy to not only add value, but preserve the existing value of buyer-supplier relationships.He tells Karen Webster how a flexible business model can help buyers and suppliers embrace change without damaging ties.

PODCAST: SMBs

Banks And FinTech Team To Help SMBs Battle The Cash Flow Crunch

The relationship between legacy banks and FinTechs has been historically one of competition. But Iain McNicoll, vice president of the Americas and regional head of SMBs for Payoneer, says a successful future requires collaborating and leveraging their mutual strengths to the benefit of small businesses everywhere. Here’s what that looks like.

Report: How Card Issuers Sort Fact From Fiction In Customer Chargeback Claims

Chargeback options are meant to protect consumers, but shoppers also sometimes file claims over purchases they simply don’t recall or don’t want to pay for. It’s a problem that cost retailers $35 billion in 2019 alone. In the FI Fraud Decisioning Playbook, Mohamad Tayba, senior manager of fraud at Alliant Credit Union, explains how advanced analytics tools and cross-channel transaction verification can help chargeback investigations clear up confusion — and expose misbehavior.

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