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Mobile Order Ahead Tracker™

TRENDING: Chipotle’s CIO On A Decade of Order-Ahead

Making order-ahead work takes the right mix of technology, timing and training — a lesson Chipotle has learned after debuting mobile ordering a decade ago, says chief digital and information officer Curt Garner. In the latest Mobile Order-Ahead Tracker, Garner gives PYMNTS a look into what they have done to improve its fulfillment time by 32 minutes and increase mobile orders by 41 percent in just the last year.

Restaurant POS Data

ByPass: The Data-Driven Future Of Dining

Restaurants are finally ready to take the next big steps into digital — and all the opportunities to serve up better customer and back office experiences. Bypass’ VP of product, Geoff Johnson, told Karen Webster that legacy systems are giving way to cloud-based operations — and arming medium sized restaurants and QSRs with a competitive toolset once available only to national chains.

FinServ

In Cash (And BillMo?) We Trust: Serving Mexico’s Wary Unbanked

Mexican consumers have a deep distrust of financial services; thus, their economy is largely cash-driven. How can a digital FinServ platform create enough trust to find adoption in such a market? Steve LaBella, BillMo CEO, shares lessons learned after giving 300,000 Mexican consumers a reason to trust them and take the digital financial services plunge.

NEW DATA: Why 44 Percent Of Health and Beauty Customers Use Retailers' Mobile Apps

From fitness freaks to makeup mavens, health and beauty shoppers are going mobile. The latest Omni Usage Index reports 44 percent of these consumers use retailer mobile apps — a far higher percentage than other retail verticals can boast. But with consumers giving retailers an average satisfaction score of just 37.9 out of 100, there’s a lot of room for improvement. PYMNTS examines 900-plus data points to gauge where merchants are excelling — and chats with Sam Norpel, Vitamin Shoppe’s general manager of digital commerce, to understand how they are using mobile to boost omnichannel engagement.

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