Optus is refunding more than $2 million to around 175,000 of its mobile customers after failing to disclose information about its mobile phone insurance. Where overcharging has occurred, Optus will take steps to contact past customers and will compensate current customers by a direct credit to the customer's account including interest.

Australian consumers are not satisfied with their Web and mobile shopping experiences and the biggest concerns those consumers have is their experience with in-store shopping and communications with retailers through their customer call centres.

The PCs market continues to shrink rapidly. The Asia Pacific region suffered a decline of 6.3% in PC shipments in the second quarter this year as worldwide shipments of PCs also declined for the seventh consecutive quarter, despite showing signs of improvement.

Aussie cloud contact centre provider ipSCAPE has eSCAPED to Indonesia, announcing a strategic partnership with telkomtelstra to power its omnichannel cloud contact centre solutions there.

Virgin Mobile charges Pokemon Go players. Well not in the way you expect – it is offering free mobile phone charging for Pokemon gamers on the go.

Many small businesses are scared of technology. A new research study of small to medium sized businesses shows many are still not yet fully embracing technology, seeing it as a digital disruption and threat to their business.

CompTIA’s Advancing Women in IT Community group has launched its Dream IT world initiative in Australia and New Zealand in an endeavour to focus attention on the need for a greater number of women to take up careers in the IT industry.

There are plenty more fresh stories below, and we also have all the important breaking news for the past 24 hours.

So for all the news please visit www.itwire.com

Have a great day!

Stan Beer, Editor in Chief, iTWire


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