Warby Parker’s ERP implementation costs tip $5M mark; How P&G rolled out its internal generative AI model; MassMutual more than halfway done with multicloud journey
CIOs regularly confront layers of technology build-up and afterthoughts. Explore how leaders are navigating which technologies are worth prioritizing and deliver the most ROI in this Trendline.
Welcome
Welcome to today's edition of CIO Dive. This free newsletter is a benefit of your membership with the Informa community. More than 3 million business leaders rely on our newsletters for industry news and insights every day. Here are a few subscription options:
We have 35+ other business newsletters. Explore them here. Nothing for you in this list? Click here to be removed from CIO Dive but stay up to date when we launch into more industries. Not interested in anything? Unsubscribe from all.
Keep reading to learn more from our award-winning journalists. If you like what you see, click here to hide this message in future newsletters.
NOTE FROM THE EDITOR
It’s easy to recognize a bad customer experience — one where you wait on hold to fix an issue, only to be transferred to yet another service agent.
But what makes a good customer experience? CX encompasses all aspects of the customer journey, from the consumer’s first awareness of a brand to their interactions with it weeks and months after a purchase.
It’s a relationship made up of the technology, people and services consumers interact with, and it's crucial for every type of business to get it right.
I wanted to take a moment to point you toward a new Industry Dive publication dedicated to all things customer experience. CX Dive will examine the customer service, customer success, revenue and internal challenges CX teams face, alongside the emerging technologies disrupting the sector.
The ongoing push for digital transformation has been long urging organizations to upgrade and overhaul technology stacks toward service-based models. Learn how CIOs are responding in this Trendline.
While migration is the end goal, modernization is the means, regardless of where an application lives, Head of Product and Platform Technology Sherriff Balogun said.
From the IT service desk to the software development pipeline and even outside of IT, generative AI is positioned to impact the way work gets done. Learn how CIOs are responding in this Trendline.
CIO Dive provides in-depth journalism and insight into the most impactful news and trends shaping IT. The newsletters and website cover topics such as IT strategy, infrastructure, software, security, big data, and more.
CIO Dive is a leading publication operated by Industry Dive. Our business journalists spark ideas and shape agendas for 14 million decision makers in competitive industries.
This email is optimized for display on mobile phones. CIO Dive: Daily Dive is a product of Industry Dive, Inc. 1255 23rd Street NW, Suite 550, Washington, DC 20037. We value your privacy. We won’t share your email address with anyone else without your permission. This message was sent to [email protected]. You can unsubscribe anytime. See our full privacy policy.
