JANUARY 7, 2020

“Personally, I like being tracked,” says Tim Woo of RPA. “I get relevant messages as a result. I appreciate that.”

Some are safe bets. Others are educated predictions. All are noteworthy.

The proposed union “will be a game changer,” says DealerSocket CEO Sejal Pietrzak.

There are pressures, but also opportunities for service departments.

With electrification and autonomy, the automotive industry is about to swirl into the center of a historic maelstrom.

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