Plus, leaders at Hall County Schools share how Crucial Conversations improved their work.
| | | | | Hi John,
“Continuous improvement.”
It’s practically a mantra. Who doesn’t want to improve? And yet we often overlook the role of communication in our efforts to do so. Today's Q&A and featured case study highlight the importance of dialogue on the path of success.
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| | | | | Crucial Conversations for Accountability | |
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| | My Employee Won’t Respond to Feedback but Needs to ASAP | | by Brittney Maxfield |
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| | How do I help an employee become more organized and productive when she does not respond well to constructive criticism? We have talked about this several times, but I cannot seem to help her find a productive way of working. It’s almost like she enjoys being frantic and unproductive. Any suggestions?
Signed,
Trying to Help
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| | | | It’s tough to be in the orbit of someone who is frantic and disorganized. It’s even more challenging when they’re unwilling to see how their behavior impacts others. However, I’ll start by acknowledging that your team member’s response to your critique is pretty common.
Several years ago, we surveyed 455 people to better understand how they respond to harsh feedback. Unsurprisingly, we found that 9 out of 10 said they were shocked and stunned when they received harsh feedback. The interesting data surfaced when we asked people whether they’d welcome the feedback if it were delivered in a careful and compassionate way.
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| | | | | | | | CASE STUDY | | | | With a mission to be "the most caring place on Earth," Hall County Schools has trained hundreds of teachers and staff in Crucial Conversations® for Mastering Dialogue. See their leaders describe the impact. | | |
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| | | | | | Nov 28–30 | | The Power of Habit™ | | Join us live online and learn how to:
Identify the habits holding you back. Uncover the hidden factors that influence your habits. Acquire new skills and develop new behaviors quickly and efficiently. Turn self-mastery into a lifelong habit. | | | |
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| | | | | | It is a truism to say that the world is threatened with disaster because man’s moral progress does not keep pace with his material progress. | | | | | |
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