| Checkers And Rallyâs: How The Drive-Thru Is Changing QSR Loyalty And Rewards For a consumer, getting and redeeming rewards should be seamless across online and in-person channels. And today, that experience has to be even more than that, says Josh Buchmann, senior director of guest engagement for Checkers and Rallyâs. In our latest Order to Eat Tracker, Buchmann discusses how the drive-thru experience is forcing quick-service restaurants (QSRs) to rethink how personalizing rewards and loyalty can drive the guest experience. |
| Fraud: Why Everything Old Is New Again Nearly a decade of data breaches and identity theft means that there isnât anything fraud experts havenât already seen. Whatâs new is how fraudsters are applying their craft in new, creative and very damaging ways. Karen Webster hosted a live no-holds barred discussion among fraud experts, Visaâs Stoddard Lambertson, TD Bank's Anne Curtis, KeyCorpâs Jamie Warder and Feedzaiâs Saurabh Bajaj, who offered new insights on what the current and future fraud and threat landscape have in store. |
| The Shazaam Of Shopping, Shnap, Brings Visual Search To Fashion They call themselves the âShazaam Of Shopping.â The team behind Shnap has created an artificial intelligence- (AI) driven visual-search tool that it says will expand and streamline the fashion-shopping experience for all fashionistas present and future. Co-founders Cayley and Doron Ostrin tell Karen Webster that user-generated photos are the key to the companyâs business model â and, they hope, lots of Shnaps. |
| How Multiple Gateways Power Payments As A Strategy Many merchants still rely on a single payment gateway to process card transactions, but Jillian Munro, chief technology officer at Spreedly, tells PYMNTS that companies can greatly improve transaction success rates with a multi-gateway approach. And if one gateway goes offline, your business can quickly switch to another. Here’s how to make it happen. |
| Is Voice The Ultimate Touchless Payments Experience? Voice-technology systems like Apple’s Siri, Google’s Assistant and Amazon’s Alexa were already on the rise long before the global pandemic broke out, but consumers’ new emphasis on digital commerce and touchless technologies are giving the ecosystem a big boost. Is voice tech the ultimate in touchless payments technology? We break it down. |
| | KLW Commentary | | What A 90-Year-Old Essay Tells Us About 2020âs Great Digital Shift Economist John Maynard Keynes wrote a 4,000 word essay in 1930 offering an optimistic view of the future to a world in the grip of the Great Depression. In it, he urged everyone to watch the âadvance guard setting up their tents in the promised landâ for a glimpse of how the future might unfold 100 years hence. Today, in a world gripped by the pandemic Karen Webster says that our advance guard are those tens of millions of Digital 3.0 personas who have already made the shift to digital, and who say that most, or all, of their digital habits will stick. |
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