How leading companies turn customer loyalty into growth.
| | | | | The recent addition of two new items to Jeff Bezos’s list of leadership principles aims a spotlight on employees and other stakeholders. | | |
| | | | | As Google overhauls its approach to cookies, companies can make their advertising more useful to customers. |
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| | | | | Why it’s both important and rewarding to consciously embed humanity into digital customer experiences. |
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| Younger consumers are opting out of credit cards and into digital payment alternatives. |
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| Seemingly small interactions can have an outsize impact on customer advocacy. |
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Coming November 30 In his latest book, New York Times best-selling author Fred Reichheld, joined this time by coauthors Darci Darnell and Maureen Burns, demonstrates why enriching the lives of customers is the unbeatable strategy for business leaders. |
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