Net Promoter has been the predominant customer success framework since we created it nearly 20 years ago. But as its popularity grew, so did the ways that organizations misused and abused it. Enter Earned Growth rate, the Net Promoter Score counterpart that measures the economic value of promoters and their referrals. In this article, find out why Fred Reichheld predicts it will be bigger than Net Promoter—and move to the forefront of a customer love revolution.
