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Loyalty Insights

December 2021

The Customer Love Revolution Is Here

Now available: Our latest book, Winning on Purpose: The Unbeatable Strategy of Loving Customers

The creators of Net Promoter bring you a new guidebook for how to deliver outsize financial results and do right by each of your stakeholders—all by simply loving your customers.

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From the Book

 

Customer Love Quiz

Learn how customer-centric your organization is today and receive practical suggestions for how to move forward on the path to greatness.

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Bad Profits 2021: Shrinkflation

Instead of offering less for the same money, use innovation and transparency to overcome inflationary pressures and keep wowing customers.

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Customer Love Champion: PURE Insurance

In moments of extreme duress, an insurer builds powerful bonds with members.

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