Today's Liverpool business news from Insider |
| Strong growth at Nichols as chairman intends to retire | Newton-le-Willows-headquartered Vimto-maker Nichols has achieved strong growth in its latest quarter. Non-executive chairman John Nichols has also revealed his intention to retire after more than 50 years with the group and 15 years in his current role.
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| Ask the Expert: How to improve customer experience by optimising your service team | Michael McCarroll, from razorblue, says a service desk team is a regular point of contact between customers and your business, so mobilising your team to be effective and drive customer satisfaction is crucial. Almost nine out of ten senior business leaders in the UK see customer experience as their top-growth strategy, but only one in three feel prepared to address it.
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