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Learn the principles of conversational design
The tricky part about designing interactions with interconnected digital systems is making them feel like they’ve been designed for humans by humans. It’s easy to let the material of machine logic dominate in a sort of software brutalism. Typically, once we’ve defined the basic structure and logic, only then will we attempt to fit meaning to form and functionality.
If the interactions were more considerate to begin with, that would be easier. We have the power to imbue an interaction with humanity simply by designing it to act according the principles of human interaction and, more specifically, the principles of conversation.
In Chapter 2 of Conversational Design, Erika Hall shares the principles of conversationsal design. You'll see what makes everyday human interactions productive and satisfying in order to use them to inform computer-mediated interactions.
Conversational Design
Erika Hall explains what makes an interaction truly conversational and how to get more comfortable using language in design. From understanding the human interface, to effectively using the power of personality, to getting it all done, you’ll find out how the art of communication can elevate technology.
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Until next time,
James at SitePoint
