The latest stats, including new figures on the growth of social media advertising, Snapchat revenue, and how some millenials are backing away from the medium.
With the UK currently in its third national lockdown, this edition of Digital Transformation Monthly largely focuses on how businesses are continuing to adapt to the challenges brought about by the Covid-19 pandemic, and how they are seeking to stay ahead with their digital innovations.
Social CX and Customer Service Best Practice Guide Social media now forms a vital part of customer experience, customer service and customer research. This guide provides marketers with a framework for how to approach social CX and customer service and how to integrate that into a broader customer experience strategy.
The 2021 Digital Trends Report The Digital Trends Report from Adobe and Econsultancy, now in its 11th year, is based on a global survey of over 13,000 brand marketers, agency professionals and marketing technologists.
Exactly how straightforward is it to implement new tools to improve the relevance of your online offering? And how should marketers and ecommerce professionals prioritise these tools?
