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| Complimentary Webinar: MRO Top Performers: Strategies for Leading Customer Satisfaction |
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| Valerie Manning SVP of Customer Support, Airbus |
| Mike Hoffmeister VP of Customer Support, CFM |
| Austin Major VP of Business Development and Global Support, Parker Aerospace |
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| Jonas Murby Principal, AeroDynamic Advisory |
| Lee Ann Shay Chief Editor, MRO, Aviation Week Network |
| Karen Walker Air Transport World and Group Air Transport Editor-in-Chief Moderator |
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Supporting airline customers in their most difficult time in history has never been more important—from product reliability to technical support to parts cost and repair. The MRO/ATW/AeroDynamics 2020 MRO customer satisfaction survey indicates those that improved their rankings and those that have work to do. The panelists will discuss the increasing importance of customer engagement and how it's changing as airlines prioritize cost savings and efficiency, as well as how to maintain excellent customer service through mergers, acquisitions and industry consolidation. |
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