The health of your facility lies in person-centered care |
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Using person-centered care to build partnerships with residents, families, staff, and the media can be a key factor in improving a facility’s reputation; and decrease the likelihood of lawsuits. SNF Risk Management Through Person-Centered Care will instruct facilities on how to develop an effective customer service program, providing both expert guidance and downloadable forms and in-services to train employees on customer service’s importance. Readers will learn to: Measure customer satisfaction Master the eight-step plan to deal with difficult family members Enhance their facility’s reputation Train staff to provide top-notch customer service Build positive working relationships with residents, families, and staff |
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