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In this webinar, expert speaker Leslie J. Cox, BS, MHA, CPMSM, CPCS, will share the Banner Health Credentials Verification Office’s (CVO) experience-based, practical strategies for making connections with wide-ranging medical staff services and CVO customers—and for harnessing these efforts in far-reaching organizational improvements. By recognizing the business potential in customer-minded credentialing, the Phoenix-based CVO has rolled out process improvements across its expansive and varied customer base, which encompasses 28 system hospitals in six states and more than 8,000 privileged practitioners. The CVO team’s recent accomplishments include streamlining credentialing forms and procedures, simplifying the application process for affiliated physician practices, introducing a common data collection tool to modernize practitioner onboarding across the system, and transitioning two CVO staff members into brand-new customer service roles. | |
At the conclusion of this program, participants will be able to: | Identify the resources, steps, and stakeholders necessary to launch and sustain a successful medical staff services/credentialing customer service program Develop tools for evaluating stakeholder experiences, identifying improvement opportunities, and educating customers on key services and processes Explain to executive leaders how prioritizing customer service supports high-functioning workforces and healthy bottom lines | |
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