Nonnative speakers rely on visual cues to navigate the international sites presented in an unfamiliar language. Use imagery to support text and help these shoppers.
Shortcuts— unseen by the novice user — speed up the interaction for the expert users such that the system can cater to both inexperienced and experienced users.
Using a modal dialog to display an error message can cause usability problems on mobile devices. Error handling must respect human-memory constraints and remain visible as the user is fixing the problem. 3 min video
A common problem during user experience ideation is when design teams are stuck on a traditional way of thinking about aspects of the design. Here are some tips for breaking out of such functional fixedness. 3 min video
