“It is digital that has kept the economy running,” said Adobe CEO Shantanu Narayen before unveiling a series of product announcements at Adobe Summit yesterday. Unexpectedly, Adobe announced the launch of the next generation of its Real-Time CDP. The CDP, which has been generally available since Q1 2019, has been re-architected for first-party data-driven customer acquisition. The changes come in open acknowledgment of the altered consumer privacy landscape and the deprecation of third-party cookies. The result is intended to be personalized experiences based only on data the customer has chosen to share, but Adobe is also providing Segment Match capabilities, allowing brands with common interests to share non-sensitive segment data in order to expand their reach (for example, a kitchen equipment retailer might enter a segment-matching partnership with a recipe publisher or ingredient supplier). Adobe also announced a B2B edition of the Real-Time CDP, expected to be available in summer, 2021. Adobe Workfront is now integrated in the application layer of Adobe Experience Cloud, providing advanced marketing workflow capabilities and supporting what Adobe is calling a marketing system of record — a unified solution for sharing ideas, managing content creation and automating complex marketing processes. Why we care. Although Salesforce continues to lead the CRM market by a league, Adobe remains one of the most significant other players. It was the first marketing cloud, and it is today arguably the most complete customer experience suite (it provides digital asset management and CMS — including headless CMS — capabilities, which Salesforce does not. Holding its main conference early in the season provides it with an opportunity to set the agenda: we’re waiting to see whether Oracle, Salesforce and SAP will make privacy-based changes to their CDPs. |