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Free Webinar: 5 Cloud Contact Center Best Practices
| Wednesday, July 14, 2021 | 2:00 PM ET / 11:00 AM PT (Duration: 60 Minutes) |
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Personalized customer service and experience are more important than ever. With today’s hybrid work environment, that means the agent experience will also have to change and adapt.
This webinar will provide best practices for rolling out a seamless experience for agents as they navigate the new hybrid reality. This has implications for training, managing, coaching and empowering your agents. You’ll come away better equipped to successfully implement the right cloud solution and reap the benefits. |
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| You will learn: Key workforce engagement capabilities for the new workplace Agent traits and skills required for different channels - video vs. email vs. chat How implementing video improves the agent and customer experience WFE configuration with video Network performance and management tools to ensure optimal video performance for your agents and customers |
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| | | Robin Gareiss CEO and Principal Analyst Metrigy |
| | | Ashish Seth Chief Product Officer Lifesize |
| | | Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect Publisher, No Jitter |
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| Join Us in Orlando, Florida on September 27-29 to get in-depth, objective, vendor-neutral insights and analysis from leading independent experts on all aspects of communications, collaboration and networking technologies. Our program will provide the technical know-how and strategic vision that meet the needs of your post-pandemic enterprise. |
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