| | | Dear customers, | | The last few weeks have been challenging for Canadians. Like you, we continue to cope with the rapidly changing environment created by the emergence and spread of COVID-19. We have taken a number of steps to mitigate health and safety risks, implemented plans that ensure business continuity, and rolled out training programs that support our valued employees’ health and safety allowing them to continue serving you, our customers, in delivering essential frontline healthcare. | | On March 27th, we became aware that an employee working at the Rexall in First Canadian Place (downtown Toronto) had tested positive for COVID-19 and we are sending our best wishes to our employee for a full and speedy recovery. | | The employee’s last shift was on Tuesday, March 17th, they are in self isolation and will continue to do so until the appropriate medical clearance is received. | | As part of our COVID-19 response plan, Rexall has initiated the following steps: | | • | We have contacted Toronto Public Health and are working in cooperation with them on next steps. | | • | We have contacted all employees who worked with the individual and offered appropriate support. | | • | Beyond the enhanced cleaning measures put in place to prevent the spread of COVID-19, we have deep cleaned the Rexall front store, pharmacy and employee spaces. |
| | As directed by Toronto Public Health, the store can resume regular operations on Monday, March 30th. | | Sharing this type of news is difficult but necessary. For customers who may have shopped with us at this location, we felt it was important to provide you with this information. | | For more on our response, including steps we are taking to keep everyone safe, please visit Rexall.ca. You can also follow us on our social channels for the latest updates. |
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| Thank you,
Nicolas Caprio
COO & General Manager,
Rexall |
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