Answering the Call for Service

Pied Piper study shows quick telephone engagement boosts loyalty.

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Capital One Debuts Supercharged ‘Business Card’ for Car Dealers

“We quickly thought, ‘This is something we can use,’” says car dealer Kris Gaerlan.

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‘Do I Really Need That Stuff?’

Many consumers question the need for some advanced technology in modern cars, according to a J.D. Power survey.

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