Friday 28 September 2018 | View in browser
Econsultancy
Top story
What is a Net Promoter Score (NPS) and why do you need one?
NPS is a measure of likelihood that customers will recommend your business to others. But how is that metric calculated and do you need to use it?
10 surprising search trends from Google's 20 years of data
Mark Ritson & Facebook VP Steve Hatch to speak at Festival of Marketing 2018
Why luxury brands need digital transformation
Can marketers 'prove' ROI? It depends on who's asking
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Featured Reports
A Marketer's Guide to Chatbots
Our new best practice report will demystify chatbots and explore the uses, opportunities, challenges and applications of this technology. You'll also get guidance on the best way to implement a chatbot and explore future developments in this area.
 
Maximising the ROI of Digital Marketing
Being able to accurately quantify the contribution that a marketing programme has upon revenue and profits is the holy grail of marketing measurement, yet there remains little consensus over the best way to do this. Our report seeks to clarify the conundrum of how marketers can calculate their ROI.
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Training
Online Copywriting
London, 9 October 2018
Creating Superior Customer Experience
London, 11 October 2018
Advanced SEO Marketing
London, 12 October 2018
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Latest Jobs
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Web Developer - Front End
Brand Recruitment
Digital Marketing Executive
EMR
CRM Specialist
Better Placed
Digital Marketing specialist
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