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No person too small, no company too big

More than 2m has been won back for Telegraph readers by our consumer champion Katie Morley since she launched her weekly column one year ago – 2,007,665, to be precise.
From convincing tight-fisted insurers to pay out to getting incompetent banks and lawyers to admit their mistakes, she has seen it all. Last week she revealed the best and worst offenders among the giant companies she has had to take on.
It hasn't always been easy. There have been threats of non-disclosure agreements by a betting firm who tricked a brain-damaged woman to gamble away her life savings, and the pain of revealing to a woman her husband had been living a secret double life for 20 years. But in the end, the truth has always come out.
Now more than ever is a time to stand up for those who feel alone, ignored or unable to do so themselves. The crisis has forced firms to show their true colours and while many have stepped up, others have fallen flat.
Most notably many airlines and insurers have been dragging their feet on refunds, adding extra pain for those who have had to cancel dream holidays. In one investigation, Telegraph Money convinced a holiday firm to refund a reader for his family's cancelled 22,000 safari.
Whatever the problem, big or small, we are here for you. Get in touch by emailing [email protected].
We also asked you to share your uplifting stories of individuals and businesses doing extraordinary things. Now it's time to pick your favourites in our Telegraph Lockdown Awards. You can find all the heartwarming entries and the categories here.
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In our comments section, B Zabavnik said of Lifting the lockdown won’t save the doomed housing market: "What nobody has factored in is the number of foreign buyers desperate to get out of Britain because they need the money at home. That is worth about a 45pc drop in property prices alone. Coronavirus has bounced around the world which is now in lockdown. When you are stuck in your home country with an asset eating its head off in Britain, what are you going to dump?"
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