🎛️ How Starbucks creates effective customer feedback loops

One of the late, great comedian George Carlin’s best-known routines was “Seven Words You Can’t Say on Television.” It’s about his search for those words and society’s weird fixation on them. It’s definitely NSFW, but also definitely worth seeking out on your own time.

I bring this up because we’ve updated our guide to email deliverability with the 10 most “dangerous” words to use in an email. The good news is they will likely only be a problem if you’re in financial services. The other good news is that people aren’t falling for “free” anymore (mostly).

We also have Melissa Reeve explaining how Starbucks creates fast, efficient and effective customer feedback loops in an AI-driven world.

Finally, we’re just one week away from The MarTech Conference, our free, online event where experts provide the actionable insights you want. You can register here and here’s where to see the agenda and list of speakers.

Constantine von Hoffman
Managing Editor

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