What impact is digital having on CX for FMCG brands? This briefing will delve into the opportunities afforded by digital, the challenges, and whether it’s paying off.
Nicole Alvino tells us about what her role entails, who inspires her, and what she has learnt from her career (including some dramatic stuff in her first job at Enron).
Customer Journey Mapping Best Practice Guide Customer journey mapping is an essential piece of the puzzle when it comes to understanding and improving the customer experience. The purpose of this guide is to provide an overview of customer journey mapping and a simple starting point for anyone yet to map out their customer journeys.
Digital Transformation Monthly – February 2020 As digital transformation becomes a priority for organisations of all shapes and sizes, this monthly report offers valuable inspiration to both B2B and B2C companies across sectors.
