How Contact Center AI Drives Productivity Now

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Free Webinar: AI is Driving Agent Productivity & Service Quality

View this Email in Your Browser SAVE MY SEAT Beyond Bots: How AI Is Driving Agent Productivity and Service Quality Wednesday, January 13, 2021 | Time: 12:00 PM ET / 9:00 AM PT (Duration: 60 Minutes) Contact centers have seen record traffic since the pandemic hit, stretching agent workforces to their limits. To handle more traffic and make your agents more productive, you need an AI strategy.  In this webinar,  the contact center industry’s leading analyst will discuss the AI-driven features and functions that generate the greatest productivity gains for agents. She’ll be joined by a representative from a CCaS provider that’s leading the way in deploying AI capabilities for the contact center. Sponsored by: Hosted by: You will learn: What chatbots can—and can’t—accomplish when it comes to diverting calls to self-service How AI-based tools can assist agents in resolving calls more efficiently How AI-driven conversational analysis and other capabilities provide for post-call training and mentoring that makes your agents more effective SAVE MY SEAT Presenters Sheila McGee-Smith President & Principal Analyst McGee-Smith Analytics Moderator: Eric Krapf GM & Program Co-Chair, Enterprise Connect, Publisher, No Jitter   #EC21   Enterprise Connect Webinars c/o Informa Tech Informa Tech Holdings LLC | Registered in the United States with number 7418737 | 605 Third Ave., 22nd Floor, New York, New York 10158, USA   This email was sent to [email protected].   To understand how we use your personal information, please see our Privacy Policy | Unsubscribe Copyright © 2021 Informa Tech Holdings LLC. All Rights Reserved.