| How can energy providers offer a great customer experience, while driving efficiencies and reducing regulatory risk? Join us on Wednesday, January 17th at 1:00pm EST for a live webinar with Jeff Ford, Director of Billing and Customer Service at Citizens Energy Group. You'll learn how Citizens Energy Group: Measures and prioritizes CX across web, contact center, and overall customer relationships Validates customer experience initiatives against rigorous benchmarks Weaves customer satisfaction into the DNA of the business — from front-line employees up to the CEO Uses customer feedback to drive organizational objectives, and continuous innovation in products and services REGISTER NOW Can't attend live? Register anyway, and we'll send the recording afterwards. |
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