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CIO First Look
Stay up to speed with the current top stories for IT leaders
March 07, 2024
How CIOs use AI to elevate CX services
Generative AI can help staff answer customer queries efficiently and effectively. But thatâs the least it can do, or what IT leaders expect of it. The key to unlocking its real power is to focus on business outcomes and highly refined experiences. Read more
Sponsored by Hewlett Packard Enterprise: Who is your trusted partner for hybrid cloud security?
Spending just for managed security services is expected to reach $42 billion this year, according to IDC. Selecting the right partner is key for both reducing risk and bottom-line ROI.Read more
The change management Informatica needed to overhaul its business model
When Graeme Thompson became CIO of the AI-powered data management company in 2016, it sold licenses and maintenance as its customers moved their applications into SaaS solutions. In response, the company changed course to the cloud. Here, Thompson recounts the effort needed to deliver on that transformation strategy. Read more
SAP enhances Datasphere and SAC for AI-driven transformation
SAP adds new generative AI and data governance features to SAP Datasphere and SAP Analytics Cloud, enabling customers to incorporate non-SAP and unstructured data when creating AI-based planning models and scenarios. Read more
Why your best IT managers quit
Understanding the chief reasons top managers leave is critical for CIOs seeking to develop and retain high-performing teams. Compensation aside, leadership, culture, and stagnation top the list. Read more
AWS to invest $5.3 to build data centers in Saudi Arabia to bolster tech in the region
The plan supports Saudi Arabiaâs aim to become a Middle East tech hub ahead of the World Expo 2030 and includes training programs aimed at developing local cloud talent. Read more
The startup CIOâs guide to formalizing IT for liquidity events
CIO turned VC Brian Hoyt draws on his experience prepping companies for IPO and other liquidity events, including his own, to outline a playbook for crossing the start-up to scale-up chasm. Read more
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