Friday 30 May 2025 A weekly round-up of the latest news and information about courts and tribunals |
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| Following a cyber-attack, the Legal Aid Agencyâs (LAA) online digital services have currently been taken offline. While teams work tirelessly to return systems to operation, you can access information about the latest contingency measures and other useful resources relating to the incident via GOV.UK. Crime billing systems have now been restored, and payments will resume next week. This week the LAA has introduced new contingencies for civil billing, offering providers the option of being paid an amount reflecting their average billing. Details of this scheme, and opt-in process, can also be found on GOV.UK. The LAA has also stood up additional dedicated call centre capacity for legal aid providers and members of the public concerned about the impacts of this incident. Their Customer Services Team can be contacted on 0300 200 2020, 9am to 5pm Monday to Friday.  |
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| Our Courts and Tribunals Service Centres have centralised case administration across England and Wales, replacing inconsistent paper-based systems. These centres provide a single point of contact for court users, handle millions of calls and emails yearly, and deliver faster processing times. Our case study shows how the digital transformation allows real-time access to cases and improves efficiency, with over 73% of users reporting satisfaction with the service in 2024. |
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| The Crown Prosecution Service (CPS) is working to make things better for victims of crime with new standards that focus on their rights and wellbeing. Their new videos help explain the special measures available to support victims and witnesses going through the court process. This work complements the work we are doing to make the court experience better for everyone. |
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| Our probate teams have been making significant progress in reducing the number of cases waiting to be dealt with, and their hard work was recognised in the Smee & Ford Legacy Giving Report 2025. Legacy income has grown thanks to more people including charity gifts in their wills, and these gifts being worth more in 2024. This meant charity gifts in wills increased by 15%, hitting a record 145,000 â the highest number on record. |
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