WardsAuto – Customer Experience Edition
WardsAuto The Big Story - Dealer Issue
 

JUNE 8, 2017

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Car Dealer Knows What Customers Want; So Do They

“People are just not ready for autonomous cars,” says Wes Lutz, the owner of Extreme Dodge Chrysler Jeep Ram.

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How Cadillac put Customers in the Driver’s Seat
Cadillac is focusing on providing unforgettable customer experiences as it builds on its legacy of luxury.  Marketing expert Eric Angeloro will explain how GM is engaging car enthusiasts to support Cadillac’s go-to-market strategy.  Discover how one of America’s most prestigious brands is daring greatly and embracing new ways of driving customer loyalty.
Learn more about the TLS Auto CX Summit at http://tlsummits.com/automotive-cx-summit-2017/.

The Joy of F&I (But Keep it Moving)

Other than driving the car off the lot, the F&I process can be the most pleasurable part of the transaction.

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Different Words Matter to Different Car Shoppers

American car consumers are power hungry. Or at least the word “power” appeals to them when they’re vehicle shopping, says WardsAuto columnist Steve Finlay.

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Trump Bump Unclear as Presidency Retrenches

Customer experiences might take a hit if vehicles cost more, say dealer associations, keeping an eye on Washington.

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