MAY 9, 2017

The Big Story: Guide to Dealership of Tomorrow

During the next decade, the average U.S. franchised new-car dealership will see many changes to how the store is set up and run, says researcher Glenn Mercer.

“Our labor gross profit is up 24%. Our biggest challenge was having clients leave. About 20% were going somewhere else. With Advanced Service, they are coming back in. I would tell other customers they would be foolish not to try it.”
– Clay Caruthers, Service Manager, Land Rover Dallas

See how Clay improved

Auto Dealers’ Pay Plans Slowly Changing

The lack of a guaranteed base salary at some dealerships is a deal breaker to some prospective Gen Y employees.

Discover What’s Possible. Your customers want a seamless experience, from the time they start engaging on your website until they drive off your lot. That takes a connected approach powered by the Dealertrack Dealflow Advantage – a workflow that extends beyond the limits of single-point providers and to an integrated online to in-store process.

Footwear Came in Handy, But Shoe Boxes Were Vital

Authenticom’s Steve Cottrell recalls an early customer-relationship management system that didn’t rely on computers.

‘Buy Now’ Approach Comes at a Cost

Pushing customers to purchase immediately can push them away.

Video: Dealer News

Today's newscast from CBT Automotive.

Virtual Sales Assistant Lends Hand in Service Drive

Developer Conversica says its artificial-intelligence software has helped boost sales in the showroom and now will seek to do the same for dealership service departments.

Elevate CX With VR Here, There, Everywhere

For dealers, virtual reality is a nascent, but growing area that helps engage shoppers early in their journey.

Honda Sees Minivan Segment Stable

Automaker debuts ’18 Odyssey, a vehicle that struggled last year.

Video: Industry News

Veteran auto journalist and WardsAuto commentator John McElroy gives his take on the auto industry news of the day.

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