Good morning, Marketer, and what do you want to see at MarTech 2021? This week, we put out a call for session ideas for MarTech 2021. Let me share my thinking on this. 2020 saw major changes in behavior and expectations, both among consumers and among B2B purchasers. Personal purchasing went online, and we became even more demanding in terms of seamless digital customer experiences, relevant messages and offers, competitive pricing and smooth delivery. Meanwhile, in B2B, the pandemic hugely accelerated two already significant trends. B2B buyers were already researching purchases online, and relying on advice from their digitally connected peergroup rather than sales reps. The absence of in-person events, meetings and demos has made the B2B digital experience overwhelmingly important. Consistent with that, B2B brands – even in verticals which traditionally put digital last – have had to raise their online game. I’m interested in talking about how responding to customer needs has been enabled by innovations in martech and the marketing ops structure. Do you agree, or do you have a different perspective on what should be front of mind for marketers next year? Let me know: [email protected]. Kim Davis Editorial Director |