| FI Fraud Decisioning Playbook |
| New Report: How FIs Are Finding Fraudsters Wherever They May Hide Consumers want a speedy, Amazon-like experience when creating accounts with their banks, but keeping fraudsters from slipping in among genuine users can be a challenge. In the FI Fraud Decisioning Playbook, John Kelly, chief administrative officer at Pentagon Federal Credit Union, discusses why financial institutions (FIs) should stop relying on traditional data sources to weed out bad actors and turn to other, more effective tech. |
| PODCAST: Retailâs Digital Shift |
| Tapping The Power of Personalization To Build Retailâs âNext Normalâ Consumers will demand personalization in the ânext normalâ â the combination of brick-and-mortar and online sales that will persist in retail even after the pandemic ends, Brett Narlinger, head of global commerce at Blackhawk Network, tells Karen Webster. Merchants will have to personalize everything from payment methods to rewards programs. Here are the use cases where that could matter most. |
| Digital Identity Verification |
| Helping FIs Answer The Question 'Who Are You?' Digital transformation and COVID-19 have combined to produce a watershed moment for identity verification practices (IDV). Stephen Ritter, chief technology officer at leading IDV company Mitek, tells PYMNTS that the pandemic-related fraud should prompt financial-services companies to beef up their IDV capabilities in mobile channels, as well as in other digital touchpoints. |
| Indochino CEO: The Three Things Retailers Must Do To Survive 2020’s Big Digital Shift While COVID has hit many apparel makers hard, men’s clothing firm Indochino CEO Drew Green tells Karen Webster that his company is more than weathering the storm. He credits a business model that prioritizes omnicommerce, an inventory-on-demand system and physical stores that emphasize customer appointments rather than walk-ins. Here are the lessons the company has learned that other retailers should emulate. |
| Digital Initiatives Help QSRs Survive A Q2 Earnings Famine Second-quarter earnings numbers out in recent days are showing that the pandemic has hit quick-service restaurants (QSRs) hard as the in-dining experience remains capacity constrained. But one bright spot has been big revenue boosts for their mobile order ahead and other digital initiatives. Here’s what Chipotle, Yum Brands and other QSRs have gotten right. |
| | Payments Powering The Platform Economy Report | | New Report: Solving Gig Platforms Cross-Border Payments And Compliance Complexities Work from home opens the virtual doors for gig workers and employers in need of help, including beyond their national borders. Shany Malbin, director of payments at gig platform Fiverr, says that can get tricky when it comes to compliance, fraud and other payments complexities. In the Payments Powering The Platform Economy Report, Mablin offers insights on how gig platforms manage these challenges without putting employers at risk. |
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