Frictionless CX Behind Dealer's Plan to Boost Business

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MAY 25, 2017

Ebbing Auto Sales Be Darned, Innovative Dealer Has Big Plans To Double Business

In a WardsAuto Q&A, Brian Benstock tells how he'll use an Amazon-like approach.

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The Connection Between Employee and Customer Experience
Chuck Kendig, Assistant VP – Sales, Production Planning, and Logistics at American Honda will address the importance of the employee experience and the connection between employee experience and CX. He’ll discuss his experience overseeing the retail client experience at Acura and provide insights to improve the engagement of internal teams and the customer experience.
Learn more about the TLS Auto CX Summit at http://tlsummits.com/automotive-cx-summit-2017/.

Send Customers Packing

Research suggests travel incentives can help boost sales an average 21.8%. But achieving numbers like that depends on how well the incentives are implemented.

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CDK Says Auto/Mate Buy Will Improve CX

Now the hard part: Integrating two platforms.

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Three Easy Steps for a More Efficient Dealership

Keeping the customer updated can make everyone’s life easier.

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