| CUs Use AI, Cloud-Based Tools To Drive Member Engagement Credit unions have lots of data on their members but not always the access to the right digital tools to glean the insights needed to engage with them, says Jacqui Kearns, chief brand officer at Affinity Federal Credit Union. In the Credit Union Tracker, Kearns discusses how harnessing artificial intelligence (AI) and cloud-based technologies can help CUs turn the data into the insights that keep members from drifting to larger banks. |
| Open Banking Meets Instant Payments At The Online Checkout Open bankingâs next step is making it possible for consumers not just to share data with third parties, but to enable payment from their bank account to a third party, like an online merchant. TrueLayerâs Ossama Soliman, tells PYMNTS that solving KYC and AML processes is key.
Image courtesy of TrueLayer |
| Visitor Management Surges As Offices Look To Safely Reopen Post-COVID-19 Most office buildings are still shells of what they were before the pandemic, but that won’t last forever, even if work from home (WFH) remains part of the mix. According to Ariel Mashiyev, CEO of Toronto-based software firm iLobby, automating and validating the traffic in and out of a building is now a critical factor to reopen offices. |
| | Disbursements Satisfaction Index | | Instant Payments Emerge As Key Factor For Winning Customer Loyalty Being paid instantly is no longer a choice but a necessity for one-third of consumers and microbusinesses that also say they are unlikely to continue a relationship with a business that doesnât offer it. In the latest edition of the Disbursements Satisfaction Playbook, PYMNTS surveyed 5,000 consumers and 1,000 businesses to examine the impact of instant disbursements on long-term customer loyalty. |
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