With Fat Face’s 200+ UK stores closed for large parts of 2020, Mark Wright discusses how the brand adapted, trends in the market, and his five rules of leadership.
Social CX and Customer Service Best Practice Guide Social media now forms a vital part of customer experience, customer service and customer research. This guide provides marketers with a framework for how to approach social CX and customer service and how to integrate that into a broader customer experience strategy.
Quick Guide to Learning from Digital Disruptors This abridged version of Econsultancy’s Learning from Digital Disruptors Best Practice Guide looks at how disruptive businesses operate, and the strategies and tactics they adopt for success.
